turbotax icon
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

aldrea-v
New Member

When I attempt to review my return, I get a page showing "UNDEFINED". When I click file, I get UNDEFINED then the application redirects me to the login page. Any ideas?

 
x
Do you have an Intuit account?

Do you have an Intuit account?

You'll need to sign in or create an account to connect with an expert.

3 Replies
GiseleD
Expert Alumni

When I attempt to review my return, I get a page showing "UNDEFINED". When I click file, I get UNDEFINED then the application redirects me to the login page. Any ideas?

You may want to log out, clear your cookies and cache, and then log back in to see if that helps. 

 

Here's how:

 

Each browser has a slightly different method for deleting cookies. Choose the browser you're using:

 

A full or corrupted cache can cause problems in TurboTax, so sometimes you need to clear your cache (that is, remove these temporary files).

 

Here are the official instructions for the most popular browsers:

Apple's official support site doesn't appear to contain instructions for clearing the cache in Safari. Your best bet is to search the Internet for clear Safari cache or similar search terms.

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"

When I attempt to review my return, I get a page showing "UNDEFINED". When I click file, I get UNDEFINED then the application redirects me to the login page. Any ideas?

This is not working.

EbonyA
Intuit Alumni

When I attempt to review my return, I get a page showing "UNDEFINED". When I click file, I get UNDEFINED then the application redirects me to the login page. Any ideas?

@Lashay111 if clearing cache and deleting cookies does not resolve your issue, you may try using a different browser altogether. If the issue still persists you may reach out to a Turbo Tax representative via these steps: Contacting Turbo Tax

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
message box icon

Get more help

Ask questions and learn more about your taxes and finances.

Post your Question