What is REJ002 rejection?

[joyetaylor]

Why is my taxes being rejected REJ002

[CarissaM]

Please review and follow the instructions here to correct the rejection on your return. 

[Nissan28]

I am receiving the REJ002 rejection. My taxes have been rejected numerous of times. This hasn't happened before. When you click on Fix My Return in the email, it does NOTHING. I have spoken with a Turbo Tax specialist who had no idea. He said that if it keeps rejecting, to mail it in. I had asked about the fees. So, I will still have to pay the fees for e-filing even though I am mailing the return in. This makes no sense whatsoever. How can you fix a rejection that doesn't have a fix to it? I will think twice about filing with Turbotax next year. I can't even file this year. 

[MichelleLO]

We would like to take a deeper look at this. In order to do this, we need you to provide us with a diagnostic file which is a copy of your tax return that has all of your personal information removed. You can send one to us by following the directions below:

 TurboTax Online:

1. Sign in to your online account.
2. Locate the Tax Tools on the left-hand side of the screen.
3. A drop-down will appear. Select Tools
4. On the pop-up screen, click on “Share my file with agent.”
5. This will generate a message that a diagnostic file gets sanitized and transmitted to us.
6. lease provide the Token Number that was generated in the response.

TurboTax Desktop/Download Versions:

1. Open your return.
2. Click the Online tab in the black bar across the top of TurboTax and select “Send Tax File to Agent”
3. This will generate a message that a diagnostic copy will be created.  Click on OK and the tax file will be sanitized and transmitted to us.
4. Please provide the Token Number that was generated in the response.  

@Nissan28

[Nissan28]

@MichelleLO   Token number 920842

[MichelleLO]

Please log back into TurboTax and make sure that you do not have any duplicated entries such as W-2's, 1099's, etc. When you log back into the program, you should receive instructions on how to fix the rejection. 

@Nissan28

[Nissan28]

@MichelleLO Hello. My rejection went back to the original rejection of duplicate W2s. I have checked this info numerous of times. Could it be that I have a 1099-Misc form along with a W2 from the same company. The 1099-Misc form is for Paid Family Leave. So, it is not for self-employment.  I will verify again per your post.

[Nissan28]

@MichelleLO Hello again. I went back into my return and the Paid Family Leave wages was listed again under my wages. I think I have solved the issue. The system was reading my 1099-Misc form as a second W2 since it is from my employer. Yet, I had entered this info under the 1099-Misc section. I went into the Unemployment/ Paid Family Leave section. It asks a few questions about your PFL benefits. Then, it states that if your paid leave is through your employer, you would add that to your wages. So, I deleted all the info in the 1099-Misc section, added the income to my wages, and resubmitted my return. I am thinking this should fix my issue. Thanks for all of your help. Take care. 

[Tgarcia423]

same issue i check and everything is fine i have been battling this rejection could for 2 weeks and spoke to a rep but i already paid to have my state efile which is basically out the window i am getting frustrated at this point...everyone pointing figures to irs....irs point to software and true answers coming in...i even change my AGI to 0 still nothing going through 

[MoniqueLO_]

Please review the following Help Article regarding rejection REJ002: What is REJ002 - Internal Reject?

If you need additional assistance please feel free to contact Customer Support. 

@Tgarcia423

[CryCar2003]

REJ002 - Internal Reject is a generic rejection code. When we discover a program issue or bug that can potentially cause transmitted returns to be incorrect, our Electronic Filing Center immediately puts a stop hold on all affected returns. These returns remain in pending status until the fix has been released.