We had a faulty disk so we returned back to you but in order to do our State taxes we had to pay US government $50 to get a copy of our return & will take over 8 weeks

[taxesmomkrn]

we had used the turbo tax deluxe and after we did our federal taxes it did not save anything to our computer so now we have to pay the government $50 and wait 8 weeks which will in turn cause our state tax return to be late any suggestions?

[SteamTrain]

You could file an extension.  IF you are going to owe $$, then you need to pay that with your extension.  Then you have until October to complete.  State extensions vary...some require a separate one......some will extend as long as you have filed a Federal extension.  Check with whatever state you are filing.

Not sure what getting a 2017 Federal tax file has to do with filing a state tax return......or does your state charge $50 too ?

[taxesmomkrn]

Thank you for your answer. At the time it had said I was getting a refund

[SteamTrain]

As for the saving issue...the save has been working OK for everyone (exaggeration) using Desktop software

"except"  there have been some save issues for:

1) folks who have started using a USB-attached hard disk drive....One shouldn't save directly to one of those since there are some address issues between re-boots, or eject-re-attach steps that foul things up .
2) Occasionally someone tries to save to a file to a write-protected directory, or one that is encrypted and has not been re-opened since the last use.
3)  For some folks with multiple Family or Guest login screens, the person preparing the tax return has to make sure they are using an account with Administrator privileges, otherwise, file Saves can be an issue too.

[taxesmomkrn]

I agree but for some reason our disk was faulty.  did not save anything and we are the only ones that used it just on my desktop.  We had a technician work on our computer for over 2 hours and could not find anything on our computer even though it did file and get accepted from the feds but now we need to get our state done

[hhrennhard1]

Your fault for not saving (printing and/or downloading) your return! Live and learn!

[taxesmomkrn]

we had been pushing the save button had a representative working with our computer for over 2 hours and stated that it was a defect in the program and that I would have to file for a copy of my return.  So now I am out another $50 to pay for the government to send it to me.  Been using turbo tax for the past 15 years and have all those returns so I do know how to save and print