using Turbotax 2019

[rodgerleys]

Turbotax 2019 is totally different from my last several years of use.  I can't get it to access my 2018 return.  I never had a user ID and password in other years.  What can I do to get things going?  Is there a phone number or chat session for me to use?

[DoninGA]

Did you use the TurboTax desktop CD/Download editions in the prior tax years?  If so, then it sounds as if you are using the TurboTax online web-based editions instead of the desktop editions if you are being asked for a User ID and Password.

Go to this TurboTax website to purchase a CD or Download of the 2019 software - https://turbotax.intuit.com/personal-taxes/cd-download/

[DoninGA]

Edited answer - Posted incorrect TurboTax link for the desktop editions - https://turbotax.intuit.com/personal-taxes/cd-download/