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Upgrading my Turbotax subscription but billed billed the full price?

Hello, I want to upgrade my turbotax from premier to self employed, but on the filing page I am being shown that I need to pay the full price of $160 even though I already payed $80 for the premier version.


Is there anyway I can get a discount or a refund on my Premier software please?

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5 Replies

Upgrading my Turbotax subscription but billed billed the full price?

No one in the user forum can resolve a billing issue.  If you have a question about your TurboTax fees or billing, make sure you use the word “billing” in your request for help.  Do not use the word “refund.”

 

 

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Upgrading my Turbotax subscription but billed billed the full price?

I just re-read your original question---you said something about my "subscription"-----did you use TurboTax Advantage to pay for the desktop software---the CD/download---and then use online software by mistake?   

 

We see people get confused and they keep logging in to online software which will require them to pay at the end.   You need to use the desktop software.   One way to tell if you are using the right software---your tool bar.   Online software has the toolbar in a black vertical column on the left side of the screen.   Desktop software has the tools up on the top of your TT screen.

 

 

You appear to be posting from online software instead of the desktop CD/download software that the license code is for.  If you are using online, you are using the wrong program.  You need to switch to the desktop software to get what you paid for.  You have to download it, update it and open it up from your own hard drive to use it.  

 

https://ttlc.intuit.com/community/choosing-a-product/help/how-do-i-switch-from-turbotax-online-to-th...

 

 

 

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**

Upgrading my Turbotax subscription but billed billed the full price?

And you don't need to upgrade when using the downloaded program as the Premiere will work .... only the ONLINE program forces folks to upgrade.   And FYI you never need more than the Deluxe downloaded program no matter what is on your return (Basic if you don't need to file a state) so you can save yourself a few $$ by changing what you order next year.  

 

IMHO  there is no real advantage to the ADVANTAGE program any longer  so just buy the program from a reputable reseller for less  and cancel your advantage account.   Many resellers have discounts on the program and the price usually goes down as the season continues ( cheaper in March than in December) but beware of deep discounts from unknown sources as they could have malware or worse imbedded in them ... if the price sounds too good to be true it is.    AND  all the downloaded programs have all the same forms so save a few bucks and just but the Deluxe (Basic if you don't need a state program) and watch closely as the Deluxe is sold outside of  the TT  system both  with & without the state program. 

 

 

 

There are only 3 so called "advantages" any longer  ...  https://turbotax.intuit.com/personal-taxes/cd-download/advantage/

 

 

1) phone support from a dedicated number (word in the forum is you don't get any faster service using that number)

 

2) free shipping/download as soon as it is available  ( most places give free download ... and you don't really need the CD ever as it only has the beta version of the program on it anyway ... after installation you always have up update it  AND  no one needs the first beta version of the program in November which is not really fully operational until late January at the earliest ... some forms & states  not until March some years.  If you need to do any tax planning for the next tax year you need to use the prior year program which is already fully operational)

 

 

3)  free re-downloads for 3 years  ... all sellers do the same or you can always ask TT for another download for free

TurboTax support FAQ for cancelling an Advantage subscription - https://ttlc.intuit.com/community/downgrading/help/how-do-i-cancel-my-turbotax-advantage-subscriptio...

 

To cancel your subscription, simply remove all products in your TurboTax Advantage account:

  1. Sign in to TurboTax Advantage.
  2. Select TurboTax Advantage on the right side of your screen.
    • If you only see Sign up now, your subscription is already canceled or you're in the wrong account. Use our Account Recovery tool to get a list of all your TurboTax accounts, then sign in under the right account.
  3. Select Remove product under each product listed
  4. Once all products have been removed, you'll see the Sign up now button. This means your subscription has been canceled.

Upgrading my Turbotax subscription but billed billed the full price?

Sorry for the late reply! I did use use the code on the browser because my software is not compatible on my windows version. Oh well, I guess I have to re-purchase the program and look for a way to get a refund possibly.

 

Thanks for the help!

Upgrading my Turbotax subscription but billed billed the full price?

You can go here TurboTax CD/Download Refund Request Form to request a refund of the downloaded program  within 60 days of purchase. 

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