Updating Payment for Advantage

[Foolery]

Card Expired, so I have been trying to update.
I am living in Portugal, but have accounts in the US. I have now tried two different US accounts (1 credit, 1 debit) and one Portuguese account (debit). I keep getting a "Whoops!" message after inputting all the info (although in the case of the Portuguese bank, I cannot enter an address because there are only fields for US addresses). I am beyond frustrated.

[LindaS5247]

If you are having issues paying for your TurboTax  Advantage, you can try the steps below to resolve this: 

• Sometimes simply signing out and signing back into your TurboTax account can clear this.
• Clear your cache and delete your cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
• Also try a different web browser, such as Google Chrome or Firefox.  
• And try using incognito mode (private browsing).
• If you are using TurboTax Desktop, you can try the following: 
• Run the program as an administrator.
• Set your display scaling to 100% in Windows Display Settings.
• Make sure your software is updated by clicking "Online" in the top menu and selecting "Check for Updates."

Some other payment issues fixes you can try are as follows:

• Verify that your Billing Address for your credit card exactly matches your address that your financial instituion has on file.
• Make sure that your address matches your address in your "My Info" section of TurboTax.
• Disable any ad blockers or antivirus programs that could be blocking the secure payment screen. 

You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.

Please return to Community if you have any additional information or questions and we would be happy to help.