If you are having issues paying for your TurboTax Advantage, you can try the steps below to resolve this:
- Sometimes simply signing out and signing back into your TurboTax account can clear this.
- Clear your cache and delete your cookies. Click here for How to clear your cache. Click here for How do I delete cookies?
- Also try a different web browser, such as Google Chrome or Firefox.
- And try using incognito mode (private browsing).
- If you are using TurboTax Desktop, you can try the following:
- Run the program as an administrator.
- Set your display scaling to 100% in Windows Display Settings.
- Make sure your software is updated by clicking "Online" in the top menu and selecting "Check for Updates."
Some other payment issues fixes you can try are as follows:
- Verify that your Billing Address for your credit card exactly matches your address that your financial instituion has on file.
- Make sure that your address matches your address in your "My Info" section of TurboTax.
- Disable any ad blockers or antivirus programs that could be blocking the secure payment screen.
You can contact TurboTax Customer Service using this link: Turbo Tax Customer Service.
Please return to Community if you have any additional information or questions and we would be happy to help.
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