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Level 2

Question

Update extraction does not work for a Mac

Forum|Forum|6 years ago
February 15, 2020
7 replies
15 views

No text available

TurboTax Online

JakailaLO

Level 8

Can you please clarify your question by reposting a new question with as many details as possible.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

TrainDricer35

Level 2

I have been working on this for over two hours. Please help!!

HeatherPLO

Level 14

May I get you to provide additional details about your issue? Please respond on this same thread.

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joepiotrowskiAuthor

Level 2

Update downloads and starts to extract and then freezes before the end. If I don't update the program works fine. Catalina 10.15.3

FQG9CXQPsWtnu

Level 2

Had the same problem. Updated downloads fine, then it didn't do anything. It just took 10 minutes to extract the file.

joepiotrowskiAuthor

Level 2

Thanks. You were correct.

CRStexas

Level 2

Unfortunately, I'm encountering the same problem - stuck in extraction. Worse yet, I can't just bypass it and go into the program. What in the world is going on? This isn't the first time I've had problems with updates; very shaky process. Running MacBook Pro.

TaxRookie123

Level 2

Having the same issue. Can someone at Intuit advise on a solution please?

EbonyL122824

Level 9

@TaxRookie123 Follow the instructions in this link for troubleshooting. If you need further assistance, contact customer support here.

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dhusch67

Level 2

I did everything listed. After waiting 10 minutes. It finally is finished. Then it proceeds to install the update and restart. Then it says I need to download the update again. And stuck on the extracting update.

This is a problem that Intuit needs to fix!

109Mistic

Level 2

I wanted to start our 2020 taxes today. I opened TurboTax, downloaded the updates, but have been stuck in extracting the update FOREVER. I cancelled, restarted computer. Same result. I have a a MacBook Air.

SForrestLO

Level 11

These Turbo Tax FAQs will provide troubleshooting steps.

What are the TurboTax Desktop Mac Install Troubleshooting Tips?

This Turbo Tax FAQ will provide troubleshooting steps.

Troubleshoot TurboTax for Mac updating issues

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roderickgaerlan

Level 2

These fix links don't address the Extracting update issue, it keeps getting stuck at the same spot. To be clear, the software is already installed and it just keeps getting stuck in the same place.

HarryG100

Level 2

Had the same issue on my MacBook Pro, running Mojave 10.14.6. TurboTax Home and Business kept hanging on extracting the update. Turned off my AVAST antivirus scans for files opened on the machine. Bingo. Extraction worked like it should. Updated, relaunched and works fine. Turned my AV software file scan back on.

Should not have to do that in order to install this software from a company like Intuit. They need to fix this issue.

Suspect others having similar problems will also find this is due to their AntiVirus software as well.