Unable to purchase Turbotax Desktop (Premier + Advantage) 2025 through Fidelity Offer

[kcsomisetty]

I am a customer of Fidelity and fidelity offered discounted Turbotax.

I tried to purchase TT Desktop (Premier + Advantage) through fidelity link.

The payment flow allways ends in error (after TT Login is successful).

Please fix this issue or let me know what am i doing wrong.

[SteamTrain]

Yep.....I tried the one to the right of it  (without Advantage)   and hit the same problem.

I might try again tomorrow/later.

[SteamTrain]

@kcsomisetty 

I got it to work for me.

1) I made sure I was logged out of both Fidelity, and out of all Intuit/Turbotax screens.

2)  I returned to the Download selection page.  (prices still showing the discount, so there must be a Fidelity cookie set)   TurboTax Desktop | Download Tax Software

3 ) I selected Premier & Shop Now.

4)  Directed to select either +Advantage or onetime  (I only ever use one-time)

5)  I got a momentary error, but it quickly disappeared...and was directed to log in with my UserID/pwd

6)  Presented next with the CCD info purchase page

Completed that and was able to access the download and shown the installation code  (which I immediately copied to a paper and also to text file I keep with each year's codes in a Tax Download folder i Keep on my computer)

[kcsomisetty]

tried these steps and still does not work for me :(

[bojackson63044]

Have the same problem. Tried different devices, different browsers, went as far as creating a new Intuit Account thinking it might have been an issue with my existing account but met the same error code. Please update if you receive a fix. 

[kcsomisetty]

i believe the offer from fidelity is only for federal file, where as the desktop software comes with federal + state.

this could be a reason why the checkout fails, but with a bad error message.

this is the only potential reason i could find. turbotax support could atleast show a usable error message. :(