UNABLE TO PRINT OR EFILE RETURNS

Forum|Forum|5 years ago
April 4, 2021
10 replies
70 views

I received the message that I could not e-file since I used the simplified AMT for foreign credits. I am hoping to somehow correct this problem. Meanwhile, I tried to print several important forms. Each attempt at printing is met with a pop-up that the task cannot be completed due to an unknown error and that TT must shut down, perhaps losing data.

I have experienced ongoing crashes with TT without explanation. So far, TT agents have been unable to assist!

While I am not yet ready to file, I am worried that I might be blocked in doing so by these "bugs." Please advise what action can be taken. I have been using TT for about 10 years and have never experienced such difficulties.

EbonyA

Level 13

I would suggest contacting support via phone so that they can assist with troubleshooting these issues; if you do not already have the phone number, it can be found here.

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Periwinkle65Author

Level 5

Thank you for your response. I have contacted support via phone 3 times about the intermittent crashes. One suggested that I do my taxes over again which would have erased 2 months of work. A second specialist promised that the problem would be corrected by applying a Windows 10 up-date. A third specialist devoted a lot of time to reading manuals. She said that there was no solution and that such crashes could be expected routinely when using any computer program!

I have been managing by periodically going online, clicking on the update option which automatically saves my return.

The problem with inability to print forms is new. I don't know if this will continue if I need to print my return for mailing. I am hoping that TT will fix the problem with filing foreign taxes using the simplified AMT so that I can e-file to avoid a last-minute inability to print.

It would be helpful to know if TT will, in fact, correct this problem. If not, we need to know asap.

Thanks for your response. I'm not sure what to do further. If I call TT should I ask that the problem/s be escalated to a supervisor? Thanks again.

SusanY1

Level 15

I would like to look a little further into this issue for you.

To do this most effectively, I need a bit more information from you. Please respond to this post with the version of TurboTax that you are using (Deluxe, Premier, Home & Business) and also token number which is retrieved by following these steps:

Open your return in the TurboTax software.
Click on the Online menu across the top.
Select Send Tax File to Agent in the drop down menu.
Click on the blue Send button.

A six-digit token number will then appear, which you can safely post here. This token allows only authorized TurboTax employees to access a data file that has removed all of your personally identifying information.

This diagnostic file will allow us to work with the return to see if we can produce a temporary workaround for you and it also can be forwarded to our technical team for research as well.

I will focus first on working for a solution for you, and then I will work with developers on a potential solution for the program itself, as necessary.

I will keep an eye on this post throughout the day today and tomorrow and we'll try to get back with you as quickly as possible once you can provide this information.

If you can think of anything else that may be pertinent to the issue, please feel free to provide that as well. Just be sure not to post any private, personal information here.

I look forward to hearing from you.

Susan Y.

TurboTax Community Lead

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