Unable to Install 2024 TurboTax Files due to internet is not connected

[bjsohn77]

I couldn't install 2024 TurboTax, and the error message was "Internet is not connected".

Internet is connected to my computer.

What could be the reason? Appreciate it!

[RachelW33]

Here are some suggestions to help you get TurboTax 2024 installed:

• Close out of TurboTax and restart the program
• Run the program as Administrator
• Reset your Internet Connection
• Check firewall setting
• Make sure Windows is updated
• Last resort- uninstall and reinstall the software

Please see this TurboTax Help article for other possible solutions:  Troubleshoot TurboTax Desktop for Windows Issues.

If you are still unable to get the program installed, please call support: How do I contact TurboTax?