Level 3

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Unable to import from Wealthfront - getting password error

Forum|Forum|5 years ago
February 12, 2021
9 replies
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I am unable to import my Wealthfront 1099 into Turbotax Premier using the App-specific password. I keep getting an incorrect password error. Also:

1. It won't let me copy and paste the password into Turbotax - I have to manually type in the auto-generated password.

2. It appears that the Turbotax password field has fewer characters than are being generated in the Wealthfront password.

Has anyone else encountered this and figured out how to move forward?

Thank you.

TurboTax Premier Online

Best answer by Tucker0212

Hooray!!! This finally worked for me. I kept deleting and recreating new app-specific passwords in Wealthfront until I got one that worked. Not only is it extremely aggravating that you can't cut and paste but also that you can't see the 32 character password that you are typing. Although it appears that Turbotax is only letting you type in 28 characters, it is in fact letting you type in 32. I figured ithis out when I hit the backspace through the entered password and noticed that it was taking 32 characters even though it appeared to stop after 28. I really think that the reason this wasn't working is because the initial app-generated passwords I was using contained characters that were easy to misinterpret (ex. 0 vs O, and uppercase I vs lowercase l) and that I could not see what I was typing so the possibility of typos is high. To

Turbotax needs to enable the copy and paste function or at a minimum let the user see what they are typing.

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bernieb

Level 2

I am having the exact same problem. I hope to get an answer out of them soon but am not holding my breath.

T

taxuser56

Level 2

I am having all the same issues you are facing when trying to import Wealthfront statement.

TurboTax, please update the password field to enable 4 additional characters needed to input the entire password. Please also enable pasting into the field.

Cass0317

Level 10

Please see the TurboTax FAQ's below for assistance importing 1099's, if you are receiving a password error. If the feature is currently not available, you may also enter manually: Select I'll type it in myself or Skip Import and proceed.

If you have additional questions, please reach out to us.

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taxuser56

Level 2

@Cass0317, the password field does not allow enough characters to input the password (4 too few for me). This is a software bug that needs to be raised and addressed.

I have hundreds of lines on my document so I don't want to manually input each of them.

Cass0317

Level 10

@taxuser56 You may need to check your brokerage to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described below:

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prebrook

Level 2

I am having the same problem. It is absolutely ridiculous to not allow pasting of strong passwords. I am 100% sure I typed the password in correctly, though. I copied the masked value into notepad and compared it with the original. They match, but TurboTax still does not accept it. Also, a one hour wait for phone support is ridiculous. I can't believe I paid over $100 for this.

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Tucker0212AuthorAnswer

Level 3

Hooray!!! This finally worked for me. I kept deleting and recreating new app-specific passwords in Wealthfront until I got one that worked. Not only is it extremely aggravating that you can't cut and paste but also that you can't see the 32 character password that you are typing. Although it appears that Turbotax is only letting you type in 28 characters, it is in fact letting you type in 32. I figured ithis out when I hit the backspace through the entered password and noticed that it was taking 32 characters even though it appeared to stop after 28. I really think that the reason this wasn't working is because the initial app-generated passwords I was using contained characters that were easy to misinterpret (ex. 0 vs O, and uppercase I vs lowercase l) and that I could not see what I was typing so the possibility of typos is high. To

Turbotax needs to enable the copy and paste function or at a minimum let the user see what they are typing.

M

mister_bill

Level 5

@prebrook , not sure what you mean about changing the password and re-entering it. Remember that you're entering the app-specific password generated by Wealthfront, not your normal login password.

You may not feel comfortable using that program I posted, but it worked fine for me and I scanned it for viruses (virii?) before running it. You should do the same before running it.

The other option is just to manually enter your 1099 info from WF, although it's a pain given the number of trades and securities they hold in your account.

As for paying $100 for Premier, you could have purchased it for much less at Amazon, Staples or many other places.

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CarissaM

Level 15

You may need to check your brokerage to see if they are allowing third-party access. Although the following Help Article is for Schwab, it is possible that your brokerage has restricted TurboTax's access to your statements unless you grant consent, and you might need to do something similar to what is described here How can I fix my 1099 import issue?

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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mister_bill

Level 5

CarissaM, that is an incorrect answer. Wealthfront is definitely allowing importing of data by third parties, I just did it this weekend. In fact, they have a new unique password that has to be set up for each application, and it is a long and ugly 32 character code. Turbotax is foolishly not allowing users (CUSTOMERS) to paste the password into the field, and even worse they mask the field, so you cannot even see what you're typing to make sure you have not made any errors.

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TerukoL

Level 13

Since you continue to have the same problem with Wealth Front, please click the link to contact TurboTax customer support.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

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rajannasreedhara

Level 2

Yes, I am also having the exact same problem.

I do not know why they changed import from Wealthfront to an App-specific password. It should have remained similar to other brokerages such as TD Ameritrade where a document ID has been working well for years now.

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ghasul

Level 2

I have tried the tool from the above message and it does fill-in the password, but I am still getting a user/password error. Eventually my account gets locked.

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mister_bill

Level 5

Sounds like you do not have it set up properly at Wealthfront. Make sure you have TurboTax spelled correctly. I also capitalized it as I just typed it, although I would be surprised if that mattered.

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tkob

Level 2

https://support.wealthfront.com/hc/en-us/articles/360045750632

You need create a special passcode for turbotax thru wealthfront website.

follow the link.

I could import the 1099.

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Anonymous

It didn't work for me either and it was not accepting the password, but this helped:
1. Go to www.wealthfront.com/settings/security
2. Scroll down to "Link Wealthfront to other apps"
3. Click "+ Generate an app specific password"

4. Copy that password and try logging in using it

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mister_bill

Level 5

@3366787 but you had to type all 32 characters into a field that hides what you're typing. There are multiple problems here. The underlying problem is that WF is requiring an app-specific automatically generated 32-character password to access your data from TT. But then TurboTax's very poor implementation of entering site passwords comes into play, which makes the long password troublesome.

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Anonymous

What browser were you using?
I used Chrome, and I had no problem copy-pasting the password.

Also, I see a lot of people posting about the name to use for the password. I used lowercase "turbotax" and it worked from the first try.

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maguire3624

Level 2

After reading all these posts of problems I tried everyone's suggestion. One worked!!!!!!

FIX: I generated a new app specific pw in Wealthfront calling it SPECIFICALLY TurboTax (not Turbotax, not turbotax, not Turbo Tax)..... Specifically TurboTax, which is one word.

I took that new 32 character password and typed it into the turbotax link to Wealthfront screen and VOILA!!!!!.... my forms appeared.

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Anonymous

I used G Chrome, and there was no issue with copy-pasting the password. What browser did you use?
Also, lowercase "turbotax" worked for me from the first try