Unable to download Merrill Lynch tax forms

[JBear1]

I am using a Mac, and I can't download the Merrill Lynch tax forms from Turbotax.  I have had no problem downloading forms from other institutions on Turbotax.  I can get on the ML website and see my documents with no problem.  I have tried several things:  1) Switching from Safari to Chrome - no change; 2) Switching from the desktop version of Turbotax to the online Turbotax, where the download of Merrill Lynch failed again; 3) Calling Turbotax; 4) Calling Merrill Lynch.

Does anyone have any idea what the problem could be?  I would appreciate any insight someone might have.  Thanks!

[SteamTrain]

You should read the last 5-10 posts here...one of them may help:

Anyone else having a problem with logging in to Merrill Lynch to import docs (live assistance is BEY...

[JBear1]

Thanks for directing me to those posts, but none of the solutions seem to apply. We will keep trying or try a different tax software. 

[SteamTrain]

...or...if brief enough, just enter the data manually.

Only folks with huge number of brokerage transactions avoid manual entry at all costs.