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Please be more specific. What exactly are you trying to do? Your question posted from online TurboTax. It is too late to use online for 2024 or any earlier tax year, and too early to use online for 2025.
Are you trying to apply for the Flex loan? Scroll down and check through the Frequently asked questions section
https://ttlc.intuit.com/turbotax-support/en-us/help-article/loans/whats-turbotax-flex-advance/L2Xg6I...
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