I purchased the CD version of TurboTax 2016 and started the install process as usual. I slid the icon into the application tray and it downloads normally. When I attempt to open the program once downloaded, the TurboTax Icon bounces in the tray for a second and then closes/crashes. I tied to open via right clicking on "Open" and the same thing happens. I have deleted and downloaded three times and the same thing happens. I installed it on a PC work computer and it seems like the CD is fine. Any ideas? I am running macOS Sierra V 10.12.2
You'll need to sign in or create an account to connect with an expert.
I spoke with the representatives at TurboTax this evening. The rep had stated that this was her 3rd call this evening regarding this issue. She had apologized and explained that TurboTax 2016 edition (only questioned the CD version) is no longer supported by TurboTax despite it being marketed, sold, and software requirements indicate compatibility with MacOS. She said at this time that there is no work-around and that if the product is purchased through them (Intuit) they could reimburse me for the costs. Otherwise suggested trying to find a person with Windows and install this on their computer. If this is not an option for others like myself, and the product was not purchased through TurboTax/Intuit, then it is not likely to be refunded by the retailer. Since the product is opened most retailers will not returned opened software. So lets hope Intuit fixes this mess, or this posts alerts others to the problem and STAY AWAY from purchasing this product if you are installing it on a Mac.
I spoke with the representatives at TurboTax this evening. The rep had stated that this was her 3rd call this evening regarding this issue. She had apologized and explained that TurboTax 2016 edition (only questioned the CD version) is no longer supported by TurboTax despite it being marketed, sold, and software requirements indicate compatibility with MacOS. She said at this time that there is no work-around and that if the product is purchased through them (Intuit) they could reimburse me for the costs. Otherwise suggested trying to find a person with Windows and install this on their computer. If this is not an option for others like myself, and the product was not purchased through TurboTax/Intuit, then it is not likely to be refunded by the retailer. Since the product is opened most retailers will not returned opened software. So lets hope Intuit fixes this mess, or this posts alerts others to the problem and STAY AWAY from purchasing this product if you are installing it on a Mac.
Still have questions?
Make a postAsk questions and learn more about your taxes and finances.
vunhappy
New Member
esferre
Level 2
QWJLEGEND
Level 2
EOGran
Level 1
levine331
Returning Member
Did the information on this page answer your question?
You have clicked a link to a site outside of the TurboTax Community. By clicking "Continue", you will leave the Community and be taken to that site instead.