@aspicuzza2 The staff have verified that you were given incorrect information and the customer service rep will be retrained. We apologize for the incorrect info.
There are two main reasons that the Mac program will refuse to run; first, it will only run if you are logged in to an Adminstrator account. Second, there is sometimes a security permissions issue. The FAQ below in
@TurboTaxGabi 's answer explains how to deal with this problem.
