TurboTax told me they had my w2, but when I logged in it wasn't there. My employer isn't responding because I quit a while back. Help please!

[aka-andrewt-gmai]

Can TurboTax get my employee ID from my previous tax return? That is the detail that I am missing.

[xmasbaby0]

You received a message from Marketing.  Marketing does not really know if your W-2 is available now.  They just want your business.

TurboTax does not have your W-2.   W-2’s come from employers.  There is not a federal or national website that provides W-2’s.   If your employer is partnered with TurboTax to allow the W-2 data to be imported into the software you can do that---but you need the actual W-2 so that you can enter the EIN and the amount from box 1 to import the other data from the W-2---which just saves you the little bit of keying in of the other information.

Every 2023 W-2 that you received must be reported on your 2023 tax return, even if they are for small amounts.  Remember that each one of those W-2’s has your Social Security number on it, and that income was reported to the IRS by the employer.  You do not want to get in trouble with the IRS for under-reporting your income or have your refund delayed by having missing income.

ALL of your W-2’s must be entered on the SAME tax return.  

Go to Federal>Wages & Income to enter a W-2.

After you enter the first one, you click Add Another W-2.

W-2's come from your employer, and they have until January 31 to issue it.  Some employers allow you to import the W-2 through the software, but for security reasons you still need information from the actual W-2 to import it. Some employers have payroll sites that will have your W-2. You might need to phone, drop in, email and/or snail mail an old employer to make sure they know where to send your W-2.

https://ttlc.intuit.com/questions/2561916-how-can-i-get-a-copy-of-my-w-2

https://ttlc.intuit.com/questions/1934390-how-do-i-import-my-W-2

https://ttlc.intuit.com/questions/2588751-why-can-t-i-import-my-w-2

https://ttlc.intuit.com/questions/2938482-how-do-i-take-a-picture-of-my-w-2-in-turbotax-online

[MonikaK1]

TurboTax doesn't have access to a customer's W-2; it just facilitates importing it with cooperating companies. As stated in this help article also mentioned by @xmasbaby0, here are some more options for obtaining your W-2:

• Order a copy from the Social Security Administration. It's free if you need it for Social Security-related reasons, otherwise, it's $126 per request.
• Order a full copy of your return from the IRS for $43, which will also include your W-2.
• Wage and income transcripts are available from the IRS free of charge. They're not exact copies, but they contain everything on your W-2, except the state and local information.

If the employer is out of business or unreachable, make sure it isn't available online, or see if it was emailed and went to a junk folder.

If you take these steps and still haven't been able to secure a copy of your W-2, you can prepare a substitute W-2 in TurboTax. You can still file your taxes, but you'll need to complete Form 4852, Substitute for Form W-2, Wage and Tax Statement, which includes calculating your earnings. Here's how:

1. Start by selecting Work on my W-2
2. Enter the Employer ID Number (EIN) if you know it, or leave it blank
3. Select Type it in myself
4. Complete the requested W-2 information using your most recent pay stubs to estimate your total income and total taxes paid (including federal, state, and local taxes)
5. Continue to the screen, Let's check for uncommon situations and select Didn't get a W-2

TurboTax will ask you a few follow-up questions to complete Form 4852. Once you're finished, you'll have a chance to print a copy for your records. We strongly recommend you do this so you have a record of what you earned and what you contributed to Social Security.

The IRS doesn't allow Form 4852 to be filed electronically, so you'd need to print out the necessary forms and mail them to the IRS.

See this TurboTax tips article for more information.

@aka-andrewt-gmai