Turbotax refund

[rkacea]

My refund was $2,752.57 less than I was supposed to get. I called Turbotax and they said to call IRS. I can't get a reply from either one. I thought Turbotax refund was guaranteed? I see a lot of people are getting shorted on their refunds. What is going on?  Will I get the rest of my money?

[VolvoGirl]

Turbo Tax is a self prepared return. They only guarantee the calculations are right based on your entries. They won't know if you entered something wrong or twice or in the wrong place or left something out. It doesn't check against any outside sources. The IRS has copies of all the W2s and 1099s your employer and banks/brokers, etc. sent in to match against. Turbo Tax only checks the calculations of what you entered. It is your responsibility to check it over before you file.

What is the 100% Accurate Calculation Guarantee
https://ttlc.intuit.com/community/charges-and-fees/help/what-is-the-turbotax-100-accurate-calculatio...

The difference sounds like the 3rd Stimulus payment.  Did you get the 1400 or 2800 Stimulus check?  

Check 1040 line 30.  A common reason this year is if you tried to claim the Recovery Rebate Credit (for the 3rd Stimulus 1,400 per person) when the IRS already sent it to you. Line 30 is only if you didn't get the full amount or qualify for more. Not the amount you already got.

[Nessa281]

Didn't receive all my money my refund from 2022 taxes return 

[DoninGA]

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@Nessa281 wrote:

Didn't receive all my money my refund from 2022 taxes return 

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Is the amount sent/issued by the IRS the same as the refund amount shown on your federal tax return Form 1040 Line 35a? - https://www.irs.gov/refunds

If not, then go to this IRS website for information on reduced refunds - https://www.irs.gov/taxtopics/tc203

Did you request to have your TurboTax account fees paid from the federal tax refund?

[Xcm16]

Good afternoon. I unfortunately perched the wrong item. Is there any way I get the money refunded back?

[MoniqueLO_]

Please feel free to contact Customer Support so they can assist you. You will want to use the keywords billing issues when you call so you get to the right person.

@Xcm16 
 

[enda25]

Holly was very helpful yesterday.  he tried everything to help with my problem  Since my turbo tax did not work, she said turbo tax would give a refund. She emailed me a link and she also said I could go to Turbo tax on line for free.  The problem is the refund screen does not work it won't allow me to input the license number .

[MarilynG1]

If you're referring to entering your Driver's License Number when Efiling, that is not required for your Federal return and most states.

Try to Continue without entering it.   If you're referring to something else, let us know and we'll try to help.

@enda25