Turbotax Premium Tax Summary PopUp Window Greyed Out

[erick00]

If I am in EasyStep and a double-click on the "Tax Summary" icon in the ribbon of icons at the top it is supposed to show me my Federal and State tax summary. What it is showing on my MacOS macmini is a little heart at the upper left of the dropdown window with a grey background. If I scroll down it will display my state taxes but it is hard to read as it is displayed in light text on a grey background. It does not display the Federal tax summary at all. However, if I go into Forms and choose "Tax Summary" from there, it does display correctly.

[PII Removed]

[MonikaK1]

I just looked at Tax Summary for a sample return on my Mac Book Air and got the same result (gray screen for the Federal summary only), except that I don't see a "heart" on the gray display. I am reporting the issue.

Have you encountered any other issues?

In order for us to troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop for Mac users:

1. From the black bar at the top of your screen, select Help
2. Click Send Tax File to TurboTax Agent
3. Click Send on the message that pops up
4. TurboTax will create a "sanitized" copy of your return information with no personal info
5. Post the 7-digit token number here in this thread. If it appears with a dash or other character, include the character as well.

[BH609]

I'm having the same issue on a Macbook Pro running Sequoia.   

When I use the TT menu bar/Window/Tax Summary get

a greyed out view of the fed summary.  Scroll down and get a clear view of the state summary.  I see a heart on the title bar of the fed summary.

[MonikaK1]

Thank you, @BH609 for also reporting the issue. It has been referred for further review.

@erick00 

[foster911]

I am having the same issue on my Mac mini with Mac OS Sequoia 15.2.  I do not see any blue heart at the top of the box.  I am using TurboTax Home & Business.  

Could you let us know when this gets resolved?