MonikaK1
Expert Alumni

Get your taxes done using TurboTax

I just looked at Tax Summary for a sample return on my Mac Book Air and got the same result (gray screen for the Federal summary only), except that I don't see a "heart" on the gray display. I am reporting the issue.

 

Have you encountered any other issues?

 

In order for us to troubleshoot this issue, you can send us a “diagnostic” file that has your “numbers” but not your personal information. If you would like to do this, here are the instructions for TurboTax Desktop for Mac users:

 

  1. From the black bar at the top of your screen, select Help
  2. Click Send Tax File to TurboTax Agent
  3. Click Send on the message that pops up
  4. TurboTax will create a "sanitized" copy of your return information with no personal info
  5. Post the 7-digit token number here in this thread. If it appears with a dash or other character, include the character as well.

 

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