turbotax Premier 2021 running very slow

[opus515]

I'm entering our wages have a few W-2's, it is taking about 5 seconds to enter each value.  I'm running on the same computer I've used for the past few years, never had this issues before.  Running Windows 10 (Version 10.0.19043 Build 19043).

Anyone having a similar issue?

It is soooo slow... might move to my wife's computer running Windows 11, give that a try.

[Lisa_Mazz]

I'm having the exact same problem. Tried clearing C&C, rebooting, and restarting program and uploading all updates daily. I don't really want to uninstall and reinstall if I don't have to, but delay in being able to add items is frustrating. It will take forever to finish my tax return at this rate! 

[EbonyL122824]

Assuming you are using a downloaded version, follow the instructions in this link here to update your software. Use this link here to contact Customer Support if you need further assistance. 

[Lisa_Mazz]

As I said in my original post, I already have downloaded all software updates daily. The program continues to run slowly.

[opus515]

I have installed via the CD/DVD... All updates are applied>

[SweetieJean]

You may have too many other programs running in the background.  Close all unnecessary programs and files.

[MichelleLO]

A potential cause may be that your video card driver is not updated. You can update your video card driver by visiting your video card manufacturer’s website. For some integrated system video cards, you can update through a windows update.

If that is not the cause, please reach out to TurboTax Customer Support as your issue would be best resolved with one-on-one support. 

What is the TurboTax phone number?

[opus515]

It is the only app running.  Been using TurboTax Premier for 15 years, this has never occurred before.

[opus515]

Nope, computer is up to date with all driver and Window patches and updates.

[CarissaM]

An answer provided by Blah here may be helpful. It seems he was experiencing the same issue and found the way to correct it. 

If that does not help, it would be best to contact a support specialist by phone by following the instructions here. As it is often easier to real time troubleshoot this issue. 

[Lisa_Mazz]

That response only relates to adding 1099B entries. My program is running slow with EVERY entry including just inputting my W2. No import, just manually entering numbers.

[DaraLO]

In this public forum we are limited in how we can diagnose and resolve technical issues.  Please contact us via telephone for additional troubleshooting, so we can help resolve the issue.

[opus515]

Just trying to understand if others are having the same issue and if a resoultion was foud. 

I have installed on my wife's computer and the issue is vastly improved... still a slow program.  Her computer is Lenovo desktop computer running Windows 11 and has a bit faster processor than Lenovo Carbon.

For comparison on my computer, I still have TurboTax PRemier 2020 so I opened it and entered a dummy return... the issue is not present in last year's version.  Runs much faster than 2021!

[Brute_Squad]

The same is happening to me...software & computer completely up-to-date.  Everytime I enter an amount on a W-2, the software stalls for about 7 seconds (presumably to recalculate the tax return) before I can enter another amount.  It's never been this slow in the last 20 years.  This is not an individual computer issue...this is an TurboTax software issue.  It really shouldn't be hard for them to duplicate and create a fix.

[opus515]

I installed it on my wife's computer; faster, newer, and with Windows 11... I thought it was operating better, but it is not.

I have one test I am going to do.  I am storing the file on my Google Drive, as I have always done in the past, but Google did make a huge change this year.  I wonder if the Temp file is uploading to Google drive after every change and causing the delay... I will move it to local drive and test.