Is there a number I can call to find answers?
Are you on the Advantage plan? You get both the CD and the Download for both Win & Mac…
As a courtesy to our CD customers, a download is also included as part of your purchase. This means once the product does start to ship in November, instead of having to wait for your CD to arrive, you can download your copy right away to your computer. Just log into your TurboTax Advantage account and look for My Downloads. Just like the CD, which can be installed on supported Mac and Win operating systems, we include a download for both Mac and Win.
Use this website to check on any orders or payments - <a rel="nofollow" target="_blank" href="http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp">http://turbotax.intuit.com/commerce...>
If a 2017 order is shown on the order status website, then sign onto your download account with your Advantage user ID and password to download the software - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>
<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software">htt...>
If you've already paid, and your computer doesn't meet the requirements for the software, you can get a refund and use the Online version instead.
To reach TurboTax Support use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed. This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>