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davidmacauley200
New Member

Turbotax online for 2017

I received a Turbotax Deluxe 2017 with Fed Efile & free Download Win/Mac CD-Rom in the mail, but my computer is a MacBook Air that can't use a CD Rom. I want to see if (a) I have paid up already for TurboTax Deluxe 2017 and (b) how I can access the online equivalents (when they are available) so I can file that way   

Is there a number I can call to find answers?
5 Replies
Critter
Level 15

Turbotax online for 2017

Are you on the Advantage plan?  You get both the CD and the Download for both Win & Mac…

As a courtesy to our CD customers, a download is also included as part of your purchase.  This means once the product does start to ship in November, instead of having to wait for your CD to arrive, you can download your copy right away to your computer.  Just log into your TurboTax Advantage account and look for My Downloads.  Just like the CD, which can be installed on supported Mac and Win operating systems, we include a download for both Mac and Win.


Critter
Level 15

Turbotax online for 2017

See this TurboTax support FAQ for checking or updating the Advantage subscription - <a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1900547-how-do-i-update-or-confirm-the-info-in-my-turbotax-advanta...>...

Use this website to check on any orders or payments - <a rel="nofollow" target="_blank" href="http://turbotax.intuit.com/commerce/orderstatus/orderstatus.jsp">http://turbotax.intuit.com/commerce...>

If a 2017 order is shown on the order status website, then sign onto your download account with your Advantage user ID and password to download the software - <a rel="nofollow" target="_blank" href="https://shop.turbotax.intuit.com/commerce/account/secure/login.jsp?pagecontext=download">https://sho...>
mesquitebean
Level 15

Turbotax online for 2017

If you are an Advantage member (annual subscription), but don't find your complimentary download at the last link above, we can help you troubleshoot multiple accounts to find it.
SteamTrain
Level 15

Turbotax online for 2017

.....BUT, for 2017....the Online software may be your only option if you don't have a MAC with at least OS X 10.11

<a rel="nofollow" target="_blank" href="https://ttlc.intuit.com/questions/1899173-minimum-system-requirements-for-turbotax-mac-software">htt...>
*Answers are correct to the best of my knowledge when posted, but should not be considered to be legal or official tax advice.*
mesquitebean
Level 15

Turbotax online for 2017

Good point.  I didn't notice the user is using OS X 10.9.5, and can't install the 2017 desktop software on that computer.

User:
If you've already paid, and your computer doesn't meet the requirements for the software, you can get a refund and use the Online version instead.

To reach TurboTax Support use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed.  This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.

<a rel="nofollow" target="_blank" href="https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
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