Good point. I didn't notice the user is using OS X 10.9.5, and can't install the 2017 desktop software on that computer.
User:
If you've already paid, and your computer doesn't meet the requirements for the software, you can get a refund and use the Online version instead.
To reach TurboTax Support use the form at the link below to be assigned a phone number or schedule a callback. The number will not display when they are closed. This time of year they are open 5AM-5PM Pacific (8AM-8PM Eastern) Mon-Fri.
<a rel="nofollow" target="_blank" href="
https://support.turbotax.intuit.com/contact">https://support.turbotax.intuit.com/contact</a>
