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JustLost
Returning Member

Turbotax not activating after supplying username/password/2-factor code.

Circle spin-boomerang for minutes now. Closed and re-opened and still not activating.
There are 4 CefSharp.BrowserSubprocess running along with TurboTax in Task Manager.
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1 Reply
CatinaT1
Employee Tax Expert

Turbotax not activating after supplying username/password/2-factor code.

Try closing TurboTax, clear your Cache and Cookies if you are using TurboTax Online, and reopen TurboTax.  You can also try a different browser.

 

Also, make sure you have ran all updates. 

 

If using TurboTax Online: Clear your cache and cookies. See this FAQ, for your particular browser.

If using TurboTax Desktop: Please see this FAQ.

 

If that doesn't work, Please call TurboTax Customer service.  Here is a link:  Turbo Tax Customer Service 

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