TurboTax Customer Service closed now

[lameri]

Hello,

I just called and TurboTax CS is closed.

Last Saturday, it was open until 5 pm. I would think that since the deadline has been extended, they'd be open. What has changed from last week to this?

Thanks!

[taxlady28]

The deadline was midnight on October 16 and it has not been extended.

[xmasbaby0]

The filing deadline was October 16, 2023 for everyone except certain residents of CA.   Sorry, but TurboTax is not changing its business hours or customer support hours for that.   If you need customer support, they are available Monday-Friday 5 a.m. to 5 p.m. Pacific time

https://ttlc.intuit.com/questions/1899263-what-is-the-turbotax-phone-number

https://twitter.com/TeamTurboTax

or

https://www.facebook.com/turbotax

[lameri]

Yes, I am in California. The deadline was extended in 55 (out of 58) counties.

Again: Last Saturday, October 21, Customer Service was operating until 5. I know because I was talking to them at 4:51 and they told me they closed in 9 minutes. I don't know what has changed from last Saturday to today. Hence my question.

[taxlady28]

I am sorry and realized later you were probably in California.  You could call on Monday and ask what weekend customer service they might have to cover the extension.  

[SteamTrain]

Yeah...last Saturday they were probably planned to be open for all of the USA....to deal with anyone's re-submitted/rejected tax returns, from any state, filed on-or-before the 16th, and not just CA extensions.