TurboTax 2025/Mac won't import .tax2024 file

[Sea_Dragons]

TurboTax 2025/Mac doesn't display the .tax2024 files saved on the machine, and when "Find your tax return" is clicked and the .tax2024 file identified to TurboTax 2025, the application performs an error chime and does nothing.

Online I saw some people discussing pointing TurboTax at TT-generated PDFs for import, and that doesn't work. The .tax2024 files open fine in TurboTax 2024, so they're not corrupted. The problem is TurboTax 2025 failing or refusing to perform a function TurboTax 2025 is advertised to perform.

Ideas?

[VolvoGirl]

Have you seen the FAQ for Transferring?  How are you trying to Transfer 2024?  Do you have a password set on your 2024 data file?

How to Transfer into the Mac Desktop program
https://ttlc.intuit.com/turbotax-support/en-us/help-article/data-systems/transfer-last-year-return-2...

Here's an idea.  Open the  2024 program and your 2024 return.   Go to FILE - OPEN.  And see if that is the right one.  In the 2024 program do a File-Save AS or Duplicate and give it a easy name you can find or search for.   Take off a password if you had one.    And note where it saves it or select where to save it so you can find it again. The file will end in .tax2024. Then close the 2024 program. Then start a new 2025 return and transfer from the 2024 file.

[GabiU]

Have you tried restarting the program? If you're still unable to transfer, you may need to contact support for further assistance. Please keep us updated in the replies and we'll do our best to point you in the right direction. 

• Why do I need to restart TurboTax when switching between Desktop products?
• How do I contact TurboTax?