TurboTax 2021 and MacOS on M1 chip

[Anonymous]

Does Intuit plans to support MacOS on M1 chips for their turbotax 2021/2022 software?

[macuser_22]

There is no reason why not.  The 2020 software runs fine on it.  As long as the Mac is on OSX 10.15 or higher it should work.

[Critter-3]

https://ttlc.intuit.com/community/system-requirements/help/minimum-system-requirements-for-turbotax-...

[Anonymous]

I thought the software needs to be rewritten to run natively in the new M1 chip. Is not this case anymore?

[macuser_22]

I am almost positive that there will NOT be a "native" M1 version.   Apple supplies Rosetta to allow Intel apps to run and that worked fine for 2020.  I don't foresee TurboTax ever offering two different Mac versions of the software.

[sarmasarma]

Will any M1-Macbook user kindly confirm that TurboTax 2020 or 2021 _RAN_ just fine on their M1?

Thanks in advance!

P.S: Perhaps some TurboTax employee with an M1-MacBook can do the same, and kindly share the outcome?

[Anonymous]

Confirmed that TBTax 2021 works with 

Apple M1 Max

No issues detected so far.

[orange189]

I am running MacOS 12.1 on apple M1 2020 macbook air. Turbo Tax  2021 home and business installed yesterday with an error message which I ignored. I imported a TurboTax 2020 file and saved my TurboTax 2021 afterwards. Today, I opened the 2021 file and was prompted to report yesterday's stack trace error to TurboTax. I  clicked OK and TurboTax crashed. It crashed upon relaunch. I deleted, rebooted and reinstalled from on-line and CD on multiple occasions since and it still crashes shortly after 'Please wait while we check for updates' message appears. After 3 hours with TurboTax tier 2 tech support, it was suggested I contact Apple since Intel 64-chip chips may be required. If this is the official position, do not plan on using Turbo Tax Home & Business if you own an M1 MacBook.

[macuser_22]

First try deleting:

• In the Finder, select Go Go To Folder.
• Enter ~/Library and select Go.

~Library/Caches/KSCrash/TurboTax

If that does not fix it then ;

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

[orange189]

Removing the crash folder solved the problem a lot quicker than several hours on the phone with support. Thanks

[Doc31]

Runs fine on a 2020 Mac Mini (M1) running OS X 12.0.1 (except for the TT bugs)

[davidmorganstein20413]

I am also running TurboTax 21 (Premiere) on an M1 MacBook Pro.  Had the exact same unfortunate experience.  Installed it, updated it, downloaded state, brought forward last year's return, finished ... and then it crashed and won't restart.  I rebooted.  I trashed the app and as much of the supporting files as I could find (tho there may be some others mentioned here I have yet to delete).  I restarted, emptied trash and reinstalled.  No go.

I called Turbo tech support.  Very nice people.  45 minutes later, they were stumped.  (By they  I mean the tier 1 person who first answered my call and then the tier 2 person they escalated it to.). FYI, neither of them knew that Apple now has an M1 non-Intel computer!  One did read off the system requirements, which they said required an Intel processor!!!!  Also, the tier 2 expert said, "to delete just drag the app to the trash".  When I suggested there might be supporting files in the system, they said "no.  There's just the app".  Very telling since I found at least a dozen files that had been installed the same day, most with the text 'turbotax' in the name.

Disappointed and hoping Intuit fixes this!

[macuser_22]

---

@davidmorganstein20413 wrote:

I am also running TurboTax 21 (Premiere) on an M1 MacBook Pro.  Had the exact same unfortunate experience.  Installed it, updated it, downloaded state, brought forward last year's return, finished ... and then it crashed and won't restart.  I rebooted.  I trashed the app and as much of the supporting files as I could find (tho there may be some others mentioned here I have yet to delete).  I restarted, emptied trash and reinstalled.  No go.

I called Turbo tech support.  Very nice people.  45 minutes later, they were stumped.  (By they  I mean the tier 1 person who first answered my call and then the tier 2 person they escalated it to.). FYI, neither of them knew that Apple now has an M1 non-Intel computer!  One did read off the system requirements, which they said required an Intel processor!!!!  Also, the tier 2 expert said, "to delete just drag the app to the trash".  When I suggested there might be supporting files in the system, they said "no.  There's just the app".  Very telling since I found at least a dozen files that had been installed the same day, most with the text 'turbotax' in the name.

Disappointed and hoping Intuit fixes this!

---

First if it is present delete this file.

~Library/Caches/KSCrash/TurboTax

If that does not do it then:

Corruption could have occurred in the Application or in an associated preference or support file.

The best remedy is to totally uninstall TurboTax and all associate files and then re-install. That will not delete or change any .tax2020 data file that had already been created with the tax data.

To uninstall the application and all associated files need to be deleted and then the application reinstalled. If there was a state then the state must also be reinstalled.

To remove TurboTax from your computer, you'll need administrative rights.

Here is a FAQ for how to uninstall Mac
https://ttlc.intuit.com/questions/1901210-remove-uninstall-turbotax-for-mac

[davidmorganstein20413]

Thank you.  

Regarding, delete this folder:

~Library/Caches/KSCrash/TurboTax

About an hour ago, I came across that solution and it worked.  I hope Intuit can get the word out to their tech support staff about this.  I spent 45 mins on the phone yesterday with two very nice folks but who did not know of the problem or the solution.  They did not know there were M1 Macs AND they thought that deleting the app removed all traces of TurboTax (they knew nothing about the dozens of other files that could be the problem).

[macuser_22]

---

@davidmorganstein20413 wrote:

Thank you.  

Regarding, delete this folder:

~Library/Caches/KSCrash/TurboTax

About an hour ago, I came across that solution and it worked.  I hope Intuit can get the word out to their tech support staff about this.  I spent 45 mins on the phone yesterday with two very nice folks but who did not know of the problem or the solution.  They did not know there were M1 Macs AND they thought that deleting the app removed all traces of TurboTax (they knew nothing about the dozens of other files that could be the problem).

---

The phone support is mainly to answer tax questions and how to use the interview - most have little or no Mac knowledge.   It is not easy to get your call escalated to a knowledgeable Mac  tech support person.