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Level 2

Question

Turbotax 2019 for mac crashed

Forum|Forum|6 years ago
January 30, 2020
12 replies
0 views

I downloaded TT 2019 from costco today and it worked all day. When I went to file both federal and state (CO) it crashed. I can't open the application. I tried restarting the computer and uninstalling the app (including the intense GO GO to folder ~library recommendations in that thread). Nothing works. I even called apple to make sure it wasn't an issue with Catalina. NO success there either. ANY Help is appreciated!

AkinaLO

Level 15

Please contact customer support by following the instructions below.

https://ttlc.intuit.com/replies/3300041

But if you still feel you require additional assistance, you can contact us at (800) 446-8848.

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

Tmsawyers

Level 2

Same!! They were not able to fix the issue for me either.

Navy8r100922Author

Level 2

I spoke to Customer support for almost two hours with joy. I returned my download via COSTCO and purchased the CD version only to have the same problem...exact same problem. My only solution was to load the CD on my windows laptop and finish filing it from there. Not sure I’ll be using TurboTax next year if they can’t fix this for Mac. I’ve been using it on my Mac for over 10 years. This is the first time I’ve had so many unresolved issues.

Anonymous

I am facing the same problem.

pbtg1872

Level 2

Same issue with me. I have spoken to 3 customer service representatives. We think it has been resolved, then it happens again!

Knanderson

Level 2

Same thing with my Amazon download. Wasted so many hours uninstalling, reinstalling, rebooting, trying 2 different computers, speaking with customer service...nothing. Intuit should at least inform us there is a problem so we don’t waste our time. If there isn’t a fix soon, gonna have to say adios to TT.

user17723091124

Level 2

I'm using 2019 TT Home & Business + State download with MacOS Mojave 10.14.6. I can't preview or print IL State return! With every attempt, I get the spinning beachball and have to force quit TT. No problem with preview or print with Federal return.

I was on the phone with TT support for two hours & nothing they suggested solved the issue. They said this problem has been reported by many users with various state returns. They generated a Defect Submission and said they will actively try to resolve the problem.

TT needs to fix this issue and soon! I've been using TT on a Mac for 15 years. This year may be the last.

deceasedAndLovingIt

Level 2

I had the exact same problem last night. Got through paying for CA state, the program froze with the mac wait icon every time I hovered over the window. I waited 10 minutes and it was still frozen. I then force quitted the app, then relaunched and the same "please wait while it checks for any updates" then crash or quit.
I've tried moving the program to the trash, emptying trash, reinstalling.

I've tried the above then restarting the mac.

I've tried manually cleaning all app files, using a helper program to clean all app files.

I've tried saving the session data saved and doing the above.
It's always crash after that "updates" window.

Anonymous

I'm sorry for the inconvenience. Since your issue is unresolved please Contact us!

siasl

Level 2

I get only a "TurboTax 2019 has unexpectedly quit" window and complete failure to launch the app at all. No update screen or verification option or anything. Also on Catalina, and also product (Premiere) purchased from Costco

AkinaLO

Level 15

Please contact support below for download issues.

https://support.turbotax.intuit.com/contact/

**Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"

jackc57

Level 2

My Turbotax 2019 Deluxe crashed after the credit card transaction to pay for my state e-file. As a result, neither my Federal nor state return was e-filed. When I try to reopen the program, it crashes every time. I have tried deleting Library files and reinstalling, but still no luck. Can I send my saved electronic tax return to a Turbotax secure site for e-filing?

ABailey63

Level 2

Wow, and I thought it was only me that was having the same crashing problem when e-filing. I also contacted customer support and that was the biggest waste of time. I'll try what others have posted here and hopefully they'll update/FIX!! the software shortly.

rhattala

Level 2

Having the same issue but, mine crashes after trying to restore the already purchased audit defence. I use an app called disk doctor to clear the app data and the app recovers, but crashes every time when i hit ok to the restore the purchased audit defense. Would love to file my taxes...... hoping for a fix soon.

rhattala

Level 2

I just realized a post someone mentioned earlier about the little close button vs the big blue one. If you click the little one it doesn't crash!

jackc57

Level 2

After three weeks of agonizing for a solution, my problem is solved and my taxes are filed! The fix, for me, ended up requiring a new download of the TT Deluxe for Mac program that I originally bought on CD. I removed all of the old files and reinstalled from the downloaded version and it worked. If you are still having problems, please follow the advice of the previous discussions and then call to ask for a new download. Good luck!

jallport1

Level 2

Think I got it!!!!!!

So, all of your comments and replies have been very helpful for me to follow. I finally gave up on all the uninstall and reinstall. There's something really weird about what this program does to the Mac OS. I have experienced everything you have all noted, starting with the famous crash after attempting to continue filing (and paying for audit defense!) But the secret for me was to forget about the reinstalls and create a brand new user on the mac. By doing so, the library and other supporting data is "clean."

Note that when doing this, the applications folder is still visible to the "new user". So after logging in with the new account, I launched TT from the applications folder and lo and behold, it didn't crash. Checked for all updates and finished.

The way I got the data file to the "new user" was to put it in the applications folder where it was also visible to the new user and then move it to the new user documents folder. My next step was to open everything up and print all forms and supporting data to a pdf - in case it will crash again when trying to file. If that happens, I plan to use the printed info in the pdf to fill out the tax forms in the online version. I got the TT representative that I called a week ago when all this started to document in the notes that if I couldn't go further, I would get a credit for the online version.

I haven't filed yet, but it looks quite hopeful at this point since I have no more error checking or any other stuff to do before filing. Good luck. Let me know if this all works for you.