Turbo Tax will not contine to efile my returns

[Novotny19]

I am attempting to e-file my returns but when I get to the screen "Review your federal filing choices" and click on continue NOTHING happens?  Any idea what the issue could be?  I have direct deposit into B of A and have confirmed that routing number is correct.  The program will not move on pass this screen.

[TiffanyL]

@Novotny19 

Can you try the steps provided below to see if that resolves your issue:

• Log completely out of your TurboTax account
• Clear cache and delete cookies
• Then log back in and see if you are still having the same issue

You can also try using a different web browser. Please respond back here if this does not resolve your issue.

[Novotny19]

I cleared the cache and deleted cookies from all time on my Microsoft Edge browser, it didn't help I still have the same problem.  The "Continue" button on the "Review e-file" screen doesn't do anything when clicked.

I am not using online but downloaded the software onto my PC using a disk that I purchased.  I already filed one return electronically and had no problems.

[TerukoL]

Since you continue to experience the same problem, even after following the troubleshooting steps, please click the link to contact TurboTax customer support for further assistance.