Turbo Tax will not accept the document id on my ubs form

[beachmom61]

First of all the program made me reset my password and reregister the program.

Now the program won't accept the document i d from my UBS form

Customer service is non existent unless you pay an extra fee

The updates are not user friendly

I do wish the programmers would run this stuff past end users first as most of us are only savvy enough to point and click and fill in information

[CatinaT1]

If you are using TurboTax Online, try importing using a different browser.

See the following TurboTax Help articles for potential fixes:

• What if I can't import my 1099?
• How can I fix my 1099 import issue?
• How do I import my 1099s?
• How do I enter a large number of stock transactions in TurboTax?