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Level 4
March 6, 2020
Question

Turbo Tax question gone

  • March 6, 2020
  • 16 replies
  • 0 views

I am deleting this post that I wrote.  It seems pretty clear to me that the comments below are written by competitors - H&R Block actually named in comments - writing negative things about TT.   Knock it off.   I will continue to use TT as I have for decades.  Never a tax form problem, great guidance.  Love TT.

    16 replies

    netmouserAuthor
    Level 4
    March 6, 2020

    (deleted)

     

     

    Level 2
    March 13, 2020

    Same problem.  You'd think Intuit would have fixed this issue immediately.

    Level 2
    March 6, 2020

    Same here. What was this "critical" update TT?

    Level 2
    March 6, 2020

    See this article from earlier.  TurboTax has decided we are unworthy of knowing what they updated.

     

    https://ttlc.intuit.com/community/taxes/discussion/updates/01/978207#M352911

    Level 2
    March 7, 2020

    My biggest concern is that they aren't even putting the changes on their web page anywhere.  They aren't answering our questions within the community pages to tell us what the changes are.  I'm considering taking this to the Better Business Bureau because this is not how a software company should be doing business.  Or perhaps the IRS would like to know they are reporting critical changes to their federal tax software, but not letting the people know what the changes are to the software so that if they already filed, they can know if something needs to be fixed.  Not everyone files electronically.  This is so very frustrating.

     

    netmouserAuthor
    Level 4
    March 8, 2020

    And I'm not getting email with replies to my topic.   Yes, the check mark says to email me.  It used to.

    Level 2
    March 14, 2020

    I want to correct some information on my tac which  IRS reject.

    Level 4
    March 12, 2020

    Makes me nervous too. Also means waiting until the last day or two to recheck the return, again, and then file because with this change in functionality, the user has no way of knowing what has been corrected and if the corrections even apply to their returns (fed and state). I've found a fair number of minor errors already - those are the easy catches (mostly line number references left over from 2018 that still appear in the 2019 forms) and reported them through the feedback popups. 

    Level 2
    March 12, 2020

    won't install update serror 2029

    AkinaLO
    Level 15
    March 13, 2020

    Please contact customer support for further assistance.

    What is the TurboTax phone number? - Community

     

     

    Edited 3/13/20

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    Level 2
    March 15, 2020

    Why is it that the only time a Turbo Tax Employee has responded to any comments in this thread is about technical difficulties?  Why are we still not getting any information about what the critical updates are to the federal forms?  I want to file my taxes, I have waited longer than any other year because I don't know if Turbo Tax is ready to use or not yet.  Why can't an employee respond to this?

    Level 2
    March 14, 2020

    Same problem. Critical updates are NOT explained by Intuit.

    Problem is Intuit which continues to have very poor customer support.

    Level 2
    March 14, 2020

    I want someone to help to fix my tax.

    SForrestLO
    Level 11
    March 20, 2020
    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    March 17, 2020

    I went into the income section where I tried to input a 2019 1099MISC.  When I hit done, it did not reflect in the

    Income Summary.  Thus, the summary is not correct.  I tried it several times.  How can I correct this?

    Level 2
    March 26, 2020

    I had some issues with 1099-DIVs not taking information updates. It seemed to help to go to forms and delete the respective report form and them input information. 

    Level 2
    March 20, 2020

    I'm having the same issue but the update does not take place. locks up my computer!

    Level 2
    March 20, 2020

    I have been working om my taxes in Turbo Tax Advantage. I almost finished last night, but today I can't get back in to complete the process. When I put in the license code I get the message: Error Code 603 and I can't resume where I left off last night. I only have one computer, so how do I resume to finish? Richard Morgan

    Level 14
    March 21, 2020

    Please reach out to our customer service directly for assistance with this issue.  To reach us, please see the link here: https://support.turbotax.intuit.com/contact/

    **Say "Thanks" by clicking the thumb icon in a post. **Mark the post that answers your question by clicking on "Mark as Best Answer"
    Level 2
    March 21, 2020

    same here,,,!!

    Level 9
    March 23, 2020

    Release notes for updates have been discontinued and the actual link will be removed in a future releases. Please see this article for more information, https://ttlc.intuit.com/community/taxes/discussion/updates/00/978207

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    Level 5
    March 23, 2020

    @NashayLO 

     

    That's not an answer! We already know it doesn't lead anywhere. WHY DON'T YOU FIX IT?

     

    You guys remind me of the bird that used to fly around and around the North Pole in ever decreasing circles until it disappeared up its own fundament.