Get your taxes done using TurboTax

Why is it that the only time a Turbo Tax Employee has responded to any comments in this thread is about technical difficulties?  Why are we still not getting any information about what the critical updates are to the federal forms?  I want to file my taxes, I have waited longer than any other year because I don't know if Turbo Tax is ready to use or not yet.  Why can't an employee respond to this?