turbo tax keeps shuting down
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New Member

turbo tax keeps shuting down

I downloaded TurboTax Premier.  I am not sure if I am working online or program on my HP PC. 

 

TurboTax shuts down and I get a message that a problem is found and my file is recoverable.  This has happened 8 or nine times at different points in my tax pre. 

Can you tell me what to do?

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Expert Alumni

turbo tax keeps shuting down

Try to uninstall and reinstall the software.

https://ttlc.intuit.com/community/installing/help/uninstall-turbotax-windows/00/25643

 

 

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New Member

turbo tax keeps shuting down

Still keeps shutting down reinstalled it twice ---- shut down at random points in program. 

cannot have this happening..... Norton shows no problems, as well as spybot.....

Don <removed> [email address removed]

Been using Turbo tax for a decade this is the first time this has happened.

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Expert Alumni

turbo tax keeps shuting down

There must be a problem with how TurboTax is interacting with your computer. 

 

You can try clearing the cache on your computer as follows:

 

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

 

Also, if you have another computer available, you can try downloading the program on that computer.

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New Member

turbo tax keeps shuting down

I bought turbotax premier at Sams Club.  It is also shutting down at different locations in the program...

Any ideas on a fix?

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