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Turbo Tax Deluxe for Windows (10) keeps crashing. Reinstalled, re-started return, signing as admin, can't rename Xinput... Can someone help please?

 
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5 Replies
TerukoL
Intuit Alumni

Turbo Tax Deluxe for Windows (10) keeps crashing. Reinstalled, re-started return, signing as admin, can't rename Xinput... Can someone help please?

Please verify TurboTax 2019 for Windows Basic, Deluxe, Premier, or Home & Business is on the latest release

  1. Open your TurboTax program if you don't already have it open.
  2. From the Help menu (upper left corner), select About TurboTax [version] 2019.
  3. Click the Version tab in the popup window and compare the module numbers to this table:

ModuleVersion

  • wrapper019.000.0127
  • WinPerReleaseEngine019.000.0376
  • WinPerFedFormset019.000.2903
  • WinPerTaxSupport019.000.0115

 

If your version number(s) are lower than what you see here, update your program.

 

Please click the TurboTax Help links, listed below, to learn more. 

 

TurboTax for Windows crashes  

 

Troubleshoot installation and running TurboTax for Windows

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Turbo Tax Deluxe for Windows (10) keeps crashing. Reinstalled, re-started return, signing as admin, can't rename Xinput... Can someone help please?

Turbotax Premier 2019 for Windows crashes when any deduction buttons are pressed.  Found a similar problem on the internet.  Windows machine running Spybot Search and Destroy stops deduction window from opening and crashes Turbotax.  Removed Spybot and problem solved

Turbo Tax Deluxe for Windows (10) keeps crashing. Reinstalled, re-started return, signing as admin, can't rename Xinput... Can someone help please?

I was able to go into SpyBot, as an administrator, and turn off "Live Protection" . . . crashing stopped . . . Turbo Tax user happier.

KatrinaLO
Intuit Alumni

Turbo Tax Deluxe for Windows (10) keeps crashing. Reinstalled, re-started return, signing as admin, can't rename Xinput... Can someone help please?

Please see the Customer Support phone number below for further assistance:

https://ttlc.intuit.com/community/using-turbotax/help/what-is-the-turbotax-phone-number/00/25632

If you would like to reach out through our website, please see the TurboTax FAQ below for contact information: https://support.turbotax.intuit.com/contact/

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dargondev
New Member

Turbo Tax Deluxe for Windows (10) keeps crashing. Reinstalled, re-started return, signing as admin, can't rename Xinput... Can someone help please?

I finally found why my Turbo Tax 2019 and 2019 kept crashing every time I attempted to e-fil a return and most of the time I tried to update the S/w or download a new form!  This was happening on a dell XPS running the latest update of Windows 10. I finally tracked it down to an issue with SpyBot protection S/W.  It appears that SpyBot was blocking access to the TurboTax server which had to occur for verification purposes for the credit card payment to be approved. Once I uninstalled Spybot, just trying to turn it off did not work,  everything worked perfectly. Now that I am done with taxes I have reloaded Spybot and left it running again.

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