I have installed Turbo Tax 2019 Premier. It updates and presents the activation screen. This screen is a blank white screen with no graphics, no buttons. The only option is to use the X in the upper right corner which closes Turbo Tax.
What would be causing this and how do i recover?
I have uninstalled/installed TT19 with no change of problem.
I had TT18 and TT17 installed. Both have been removed with no resolution to issue with TT19. Note that TT17 worked, but TT18 also had an issue with white dialog boxes force me to use task manager to kill the program. TT18 also had a blank white screen when trying to print forms to PDFs but could cancel out of that.
Windows 10 Pro updated to 1909 today after issue was seen, no impact on problem.
Norton AV was disabled. No impact on problem.
I reinstalled with no luck. Could not enter figure in dialog boxes.
Called Turbo tax customer service: case 45487739 spoke with E. Blessing.
Was to call back in 1 hour.. 3 hours have gone by no call.
Please help I have use TT for over 20+ years this is my first terrible
problem and lost prior draft of 2019
I am sorry you are having so much difficulty, here is contact information for you.
- Go here to go to our Contact us page.
- Select your product (CD/Download Mac or CD/Download Windows), your edition (Basic, Deluxe, etc.), ask your question, then select Continue.
- Enter your contact info, then select Get the phone number.
The above is the best and most efficient way for you to connect with the right person so that you can get the help you need. If you still require assistance, you can contact us at (800) 446-8848.
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I can't believe it - but it worked for me too. Brand new windows computer and I had this squirrely problem also. Although it worked - can't say I'm happy with Intuit this year. Took me a couple of hours to stumble upon the fix.