Sign Up

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
cancel
Showing results for 
Search instead for 
Did you mean: 
kmedeiros2
New Member

Turbo Tax app / computer page

Hello, I started filling my taxes on the TurboTax app on my phone. I attempted to continue it on my laptop and nothing connected over as far as amounts for my tax returns or for me paying $85.00 so it could be filed! So now when I go back to my phone app it won't let me finish, due to it stating I didn't pay yet even though I paid directly from my card. And on my computer screen it won't let me finish because it states I'm not entitled to a refund. 

4 Replies
xmasbaby0
Level 15

Turbo Tax app / computer page

Were you in the same account?  You might have been in a different account by mistake.

 

Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.

 

Account recovery

https://myturbotax.intuit.com/account-recovery/

https://ttlc.intuit.com/questions/1901535-forgot-your-turbotax-online-user-id-or-password

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

 

https://ttlc.intuit.com/questions/1901486-how-many-turbotax-accounts-do-i-have

https://ttlc.intuit.com/questions/1901535

https://ttlc.intuit.com/questions/1901659-find-your-tax-data-file-in-mac

https://ttlc.intuit.com/questions/1900721-find-your-tax-data-file-tax-file-in-windows

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
kyoikentaxid
New Member

Turbo Tax app / computer page

down load turbo tax program on to my computer

kyoikentaxid
New Member

Turbo Tax app / computer page

install turbo tax on to my computer

VictoriaD75
Expert Alumni

Turbo Tax app / computer page

Are you trying to purchase the software to download or having trouble with a download? You can purchase and download one of the TurboTax products from the link below or contact support for assistance.

 

TurboTax Download Products

 

What is the TurboTax phone number

**Say "Thanks" by clicking the thumb icon in a post
**Mark the post that answers your question by clicking on "Mark as Best Answer"
Dynamic AdsDynamic Ads
Privacy Settings
v