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New Member

Turbo Tax app / computer page

Hello, I started filling my taxes on the TurboTax app on my phone. I attempted to continue it on my laptop and nothing connected over as far as amounts for my tax returns or for me paying $85.00 so it could be filed! So now when I go back to my phone app it won't let me finish, due to it stating I didn't pay yet even though I paid directly from my card. And on my computer screen it won't let me finish because it states I'm not entitled to a refund. 

4 Replies
Level 15

Turbo Tax app / computer page

Were you in the same account?  You might have been in a different account by mistake.


Many people have multiple TT accounts and forget how to access them.  Log out of the account you are in now.


Account recovery

Or did you use the desktop version of TurboTax?  If so, the files are on your own hard drive or any backup device you used like a flash drive.

**Disclaimer: Every effort has been made to offer the most correct information possible. The poster disclaims any legal responsibility for the accuracy of the information that is contained in this post.**
New Member

Turbo Tax app / computer page

down load turbo tax program on to my computer

New Member

Turbo Tax app / computer page

install turbo tax on to my computer

Expert Alumni

Turbo Tax app / computer page

Are you trying to purchase the software to download or having trouble with a download? You can purchase and download one of the TurboTax products from the link below or contact support for assistance.


TurboTax Download Products


What is the TurboTax phone number

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