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I received a fix that I should use the manual update link. The link that you sent is an old update that does not include the update issued on March 18 2022. Please send me the new manual update link that has the new updates.
Here is the latest Manual Update for TTax 2021.
To manually update the software, please follow the instructions here.
If you need additional assistance, please comment below.
I am having the same issue. I have tried downloading and running the manual update, but I still get the error. Each time, I get kicked out of the program. I have used Turbotax for over 20 years and haven't had a problem like this.
Please contact support via phone for one-on-one troubleshooting assistance @rshenry.
Same problem Stuck in a bad loop Cleared cache, ran glarey utilities, turn off and restart computer No luck BAD SOFTWARE No help from support !!!!!!!!!!!!!!!!!!!!
Delete the software and reload. It has been working fine after the reinstallation.
If the suggestions in this thread did not work for you, please feel free to contact Customer Support so you can speak with someone who can assist you.
@DavidKriegel
Had to re-install turbo tax and then download the current version of the clean states app for 2023. Once that was done and the clean states app was run, I was able to file my taxes. Be careful when selecting your state for the state return. There is a check box in the upper right corner that should have your state in it. I almost bought my state for $45, until I looked more closely at the screen. Intuit, YOU NEED TO FIX THESE UPDATE PROBLEMS. This is the second year in a row I've had to deal with this, and it's a real pain in the neck.
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