TT wont submit my CA state return due to issues with the 592-B form. But what TT is telling me to do to fix it doesnt work. Regarding Witholding Agent FEIN

[tegoetz0]

I passed all the Federal and State checks successfully. Then, I paid the fee for CA state submittal. Then, TT does another error check and brings up the 592-B form and says the FEIN/SSN number for my withholding agent must be blank. So, I blank it out, then TT goes to another field and asks for a ID number for my Withholding agent (which isnt on the 592-B form received). Then TT cycles back to the FEIN/SS field and says it cant be blank. Im stuck in a "do" loop.

[tegoetz0]

Clarifying the issue. After I hit the "transmit" button to send the returns to the Feds and Ca state, the program does another check on the state and takes me thru the steps noted above. Seems like a program error to me. I've tried a couple different instantiations of the FEIN/SSN (with and without a dash). When I include the dash...program says the field should only be numbers. When I dont include the dash, program cycles back to telling me to blank out the field as noted in the original problem statement. 

[CarissaM]

Please follow the instructions here to reach us by phone, so we can look into this further. 

[tegoetz0]

Thank you Carissa. Unfortunately, the link you provided only takes me to a generic TT phone number. 446 8848. This phone number connects me to an automated system, not a real person. The automated system doesnt understand the issue. So no help is provided. Is there a way to talk to a real person? Either by email or phone? Or are there some suggested keywords that I can use with the automated system to get a relevant response?

[MichelleLO]

That is the number to connect with a Customer Support Representative.  Did you try the prompt to "speak to a specialist"? 

[KL369]

I'm just another user, but I think the withholding agent is supposed to provide their number on the 592B otherwise how does CA follow the flow of funds. I'd suggest calling the w/h agent and just asking them for it. My 592B had a number, but if it didn't that's what I'd do.  Best regards,

[skipsherv]

I had the same issue in 2022 and now here I am again with the same issue for 2023.  I gave up last year, mailed my return (from Brazil for $60!), and ate the $20 e-file fee that I had already paid to TT.  I thought they would have fixed it by this year.  I am waiting for the Support Team to call me back on the issue.

[skipsherv]

For clarification, our W/H agent supplied an FEIN (XX-XXXXXX), which is an alternative to the XXX-XX-XXX if the FEIN box is checked on the form.  However the the error message is telling us that the space can only have XXX-XX-XXXX format which is not true.

[CatinaT1]

Many things have been corrected in the latest updates to TurboTax. Are you still experiencing this problem?

Make sure you have ran all updates. 

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[skipsherv]

According to the TT Help agent that I talked to on the phone, "It's a known issue."  I think he just queried the TT community database to come up with that conclusion.  As to your question whether or not the issue is still occurring, I would say "Yes" because it has now happened two years in a row ('23 and '24).  Is it still happening today, a week after I talked to the agent?  Unfortunately, you can only duplicate the error after you select "send" and try to e-file your state return.  So, I can't check it because I opted for the second year in a row to mail them rather than wait to see if the issue resolves in an TT update before April...which I  did last year, and it was not.  Here is this year's post fro more info:  https://ttlc.intuit.com/community/taxes/discussion/ca-592-b-fien-vs-itin-ssn-nu[product key removed]...

[skipsherv]

SOLVED:  OK, a friend figured this out for me, and the solution is kind of embarrassing!  If you open the 592B (592-B) in FORMS, you will see the check box for FEIN and below that there are two more check boxes.  The last check box listed: SOS File number has a line under it and contrary to my belief that this line is only for the SOS number, it is not.  It is for ANY of the numbers from the three checkboxes.  So, Ensure the ITIN line is blank, check the FEIN number box, and type in the FEIN number in the line under SOS File No.