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Did you try rebooting your computer or device? Clear your cache and history?
After all that.....perhaps try a different browser too.
That is caused by "cookies".
Clear browsing data for ALL TIME and use the Chrome browser.
If you do not have Chrome, it is worth taking a few minutes to download it. TurboTax seems to work best on Chrome. Clear browsing data for all time and do it often to avoid problems the system going in circles.
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