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Level 2

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I was having an issue due to turbotax 2019 home&biz telling me some forms would be "Ready Soon".

Someone posted with a Manual Update which I downloaded.

Upon executing after closing turbotax I get a popup from turbotax saying it is not installed and that I must install first.

It is installed!

I also noticed there is no update history. My current version is  2019.41.11.194

I even reopened and closed again but still same popup.

About to go to HR Block if I dont get this resolved.

Any suggestions?

Thank you

1 Best answer

Accepted Solutions
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Level 14
Level 14

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I haven't seen this issue occurring yet, but I'd try uninstalling and re-installing my TT product.   Just a thought.  

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

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13 Replies
Highlighted
Level 14
Level 14

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I haven't seen this issue occurring yet, but I'd try uninstalling and re-installing my TT product.   Just a thought.  

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***

View solution in original post

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New Member

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I have the exact same issue of forms being not ready with the exact same version 2019.41.11.194 for turbotax 2019 home&biz and that manual update downloaded gave me the exact same error of turbotax 2019 not installed.

 

I tried reinstalling turbotax 2019 home&biz but still getting all the same errors. Turbotax please do your due diligence for the product you sold to which we paid money.

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Level 14
Level 14

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

@dd123 Are you at the filing part of your interview?  Also, are you filing a state return in either NY or MA?  

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
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New Member

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I am at the next step of "We're ready to check your federal return for errors", where it says "Your Forms Will Be Available Soon". My state return is CA. The software also says that some forms for the state are not ready.

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Level 14
Level 14

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

@dd123 Shoot!  I thought I may have found some info that may help.  You've already uninstalled and re-installed your software, which should automatically include the latest updates.  

 

At this point, I have no other suggestions.  Please contact TurboTax Customer Support during business hours, using the info I'm linking below.  So sorry I couldn't help.

 

What is the TurboTax phone number? 

 

 

*Please click the thumbs-up icon if this response was helpful.
**Please click "Mark As Best Answer" if your question has been resolved. Thank you.

*** I am NOT a tax expert. I am a seasoned TurboTax user, and volunteer to provide assistance to TT users. Nothing I post is to be considered TAX ADVICE; I bear no legal liability for responses.***
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Level 2

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I ran into this exact same problem yesterday (Home & Biz download version) and after about 2 hours on the phone with TT support, we ended up uninstalling the problematic app and reinstalling it again fresh, including your license code, and that fixed the problem.  You may need to disable your firewall and any AV software while doing all this (or she had me do that but I'm not entirely sure that was my problem, however it can't hurt temporarily).  Btw, you will be able to access your saved return if you've been working on one, as the uninstall/reinstall does not delete that but you might want to save a copy in a another folder, just to be safe.  This fixed my problems!

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New Member

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

i am having the same problem with home & business...also worked with turbo tax support...uninstall/reinstall with antivirus off...still won't work...noticed entering the license key...bought off ebay...digital download...was not given a license key...the install does not ask for one...didn't know you had to have one...seller is no longer on ebay

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Expert Alumni

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I apologize for the inconvenience. Please Contact us so we can help.

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New Member

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I am having same issue and my seller is no longer on Ebay.  Did you find a solution?  Thanks.

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Level 15

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed


@sackms1 wrote:

I am having same issue and my seller is no longer on Ebay.  Did you find a solution?  Thanks.


There are no authorized sellers on ebay.   A bootleg copy might contain virus or malware.  Only purchase directly from TurboTax or an authorized seller, like Costco, Best Buy and other well known stores.  Amazon also sells TurboTax but only Amazon itself, not 3rd party non-Amazon sellers that advertise on Amazon.

**Disclaimer: This post is for discussion purposes only and is NOT tax advice. The author takes no responsibility for the accuracy of any information in this post.**
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Level 2

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

See my post above.  That's what it took to finally resolve my issues.  Your software is most likely no good.

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New Member

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

I had the same exact trouble. Turns out the update does not seem to find TurboTax if not installed on the C: drive on Windows. Some pointer or registry issue must be happening. I uninstalled TT and reinstalled it (temporarily) on the C: drive and it all worked like magic.

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New Member

Trying to install an official TurboTax Manual Update but when executing says TurboTax not installed

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