Trying to complete my 2017 taxes but unable to get into my account. Telling me to download Google Chrome which I have done?

[southrmis]

Not using incorrect password.  Continues to ask me to download either Google Chrome or Firefox which I have done.  Cannot get past this.   Your answer was not sufficient, sorry!

[medtripexpress · Accepted solution]

You must be using the wrong password is the obvious reason but there could be  others. Good Luck