Trouble Accessing 1040

[jenice]

I am signing on to Intuit website and it keeps taking me back to sign in page.

I confirmed my number given via text message and even then. I received an email saying if I am trying to access Intuit, but not option to log in from there either.

[DoninGA]

You may be signing on with an incorrect User ID.

Close all TurboTax windows on your web browser (including this one).  Copy and paste the account recovery website link onto a new web browser window and run the tool.

Use this TurboTax account recovery website to get a list of all the user ID's for an email address.  Run the tool against any email addresses you may have used - https://myturbotax.intuit.com/account-recovery

If none of the user ID's received will access your account, then use the option shown in blue on the account recovery website, "Try something else"

[jenice]

Yesterday I selected forgot password. I would assume that I can't change password if I have incorrect user ID, correct? I updated password yet still not able to access the website.

[jenice]

Actually, correction... did not request a new password, but received email saying I was trying to access my account on a different computer.

How can I confirm I have the correct user ID?

[jenice]

I tried the recovery site and also the "try something else" in blue. Still keep getting routed back to sign in page.

[DoninGA]

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@jenice wrote:

I tried the recovery site and also the "try something else" in blue. Still keep getting routed back to sign in page.

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Contact TurboTax support for this problem with not being able to sign onto your account.

Use this website to contact TurboTax support during business hours - https://support.turbotax.intuit.com/contact/
Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax