'Transfer Return Now' option won't work without software update, but when I do that it says I am already up to date. Anybody?

Forum|Forum|6 years ago
February 20, 2020
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TurboTax Online

Best answer by TerukoL

All of these things I was told to do did not help. I see in your Community that this is a known problem and the only people who have found relief have been 'pushed' an update. Can I be contacted directly and sent this update since I have already done everything you have asked. Again...I cannot use your automated phone line, which does not 'see' me as having an account, yet I have signed online here for many, many years and already purchased the 2019 State of Illinois E-file transmit option for $19.99.

This is an open internet forum, so we are not able to send a push to your account. You will need to speak to a live TurboTax agent.

We do apologize for the issue that you continue to experience. Please click What is the TurboTax phone number and choose the version of TurboTax that you are using to connect with the correct agent. Let the agent know that you are having problems with a known issue and that you need for them to first push the federal download and then the state download.

KatrinaLO

Level 14

Please log completely out of TurboTax and try clearing your browser's cache. A full or corrupted cache can keep TurboTax from functioning properly. Please see the below TurboTax FAQ for instructions:

https://ttlc.intuit.com/community/troubleshooting/help/how-to-clear-your-cache/00/26135

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jwmarcordesAuthor

Level 2

I tried clearing my Cache as was recommended and I'm still having the same problem. When I try to call the help phone line it says I have no account even though I am signed in and I get booted off the phone. I've already paid for the state e-file and can sign in so I must have an account. I am at a loss as to what to do.

ReginaM

Level 12

I am sorry you are having trouble.

There are a couple of things that you can try to get past the snag,

Try closing TurboTax,
Compete a disk cleanup,
Restart your computer.

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