The website is freezing when I try to enter my investments. I have many, many trades this year and it takes two minutes for each screen to load when correcting the form.

stevescott517 · ‎February 14, 2021

I have many investments missing dates. I cannot e-file until I fix the errors. This isn't a problem, but the website freezes while loading the page. It takes several minutes for the page to load, three to five. It is impossible to complete these revisions, and therefore impossible to e-file.

Anonymous · ‎February 17, 2021

Try deleting your browser's cookies. Please see this Turbo Tax FAQ regarding How to delete cookies! If that doesn't work try using a different browser all together.

stevescott517 · ‎February 20, 2021

I experienced this problem on both Firefox and Edge browsers.

MichelleLO · ‎February 22, 2021

Have you tried using Chrome?

@stevescott517

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The website is freezing when I try to enter my investments. I have many, many trades this year and it takes two minutes for each screen to load when correcting the form.