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The w2 downloaded from my employer is empty so how do reprocess the download?

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The w2 downloaded from my employer is empty so how do reprocess the download?

First, delete the W-2 by follow the instructions below.

How do I delete a W-2?

Then, import the W-2 again by following the instructions below.

How do I import or enter my W-2? - TurboTax

You can also manually enter your W-2. We've got instructions for TurboTax Online and the TurboTax mobile app.

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