Will not accept Canadian zipcode

[emilyannoconnell]

Company headquarters in Vancouver, working in the United States. Error filing the zipcode when getting to the e-file step, but was able to process without an issue last year.

[BMcCalpin · Accepted solution]

The solution is to

1.      Delete the W-2

2.      When you add a new W-2, the screen will ask you for the employer’s EIN. DON’T PUT ANYTHING HERE.

3.      Instead, just leave the EIN field blank and continue.

4.      Enter your complete W-2 information on the next page. Make sure to indicate that this is a foreign address (under “Address Type”). It’s OK to enter the EIN here at the top of the page.

5.      Be sure you enter everything from the W-2 – the input screen is rather long and needs scrolling.

Now you will see that the software has no problem with the Canadian zip code.