The refund amount keeps dropping over night with no changes by me being done. I've done my taxes twice now. What is going on with TurboTax?

[sethabcde]

The first time, my refund changed by thousands of dollars. I wiped it out, per customer support instructions, and redid them. However, the system said the option to pay with my refund wasn't available yet. I jumped online tonight to pay out of pocket tonight (as I just got paid) and the refund amount changed again. I know that the amounts are changing because I took pictures of the screen. TurboTax is NOT calculating my taxes correctly or is glitching and changing the amount. Also, it still won't let me pay with my refund. What is going on with their software. this problem makes me think that the TurboTax software is glitching and unreliable this year.

[NashayLO]

Is the refund that keeps changing, your Federal or State refund, or both? Due to this being the beginning of the year and forms are still being updated, this could be why your refund keeps changing. Please see these TurboTax FAQs, for more information, IRS forms availability table for TurboTax individual and State forms availability table for TurboTax individual (personal) tax products.

As for why you are not able to pay with your refund, there could be multiple reasons, such as,

• Your federal refund isn't enough to cover the fees (stimulus is not included as a refund)
• You're filing with a foreign address
• Form 8888 is in your return
• You are using a discount/service code

If none of these are the case and you still are not getting that option, please contact TurboTax by phone, for further assistance.

[sudomojo]

Running into the same issue. Went from refund to having to pay with no change in inputs. The only thing that changed was the time that went by.

[sethabcde]

Are you using form 8396…submerging to do with a mortgage interest credit?

[RobertB4444]

TurboTax doesn't enter any data into the forms for you.  It is possible, of course, for the refund displayed on your computer to have a delayed reaction to changes that you have made to your tax return such that you do not see the correct refund amount until you log back in.  

You do not say whether the refund amount that you have returned to is in line with what it has been in other years or whether there is a significant change in your refund.  

You should review your tax return before filing to make sure that all of the information that you have entered is in the forms correctly and that the tax return is a full representation of what you have entered.

If you are still having trouble it is a good idea to first clear your cache and cookies - which means removing all of the temporary programs that can gum up your web browser.  If that doesn't work, try using a different web browser.

Here is a link on how to clear your cache and cookies.

If that doesn't work I would recommend phoning TurboTax to ask for help.

Here is a link to the TurboTax Phone Number.

[Cazif]

I did all this whipe my cache and cookies. Same thing. Only happens when i choose to take advantage. I have try this on three different computers and 3 different browsers. I have 3 cases open and have not heard anything back. At this point i think its time to move on from turbo tax because always some kind bug and with promise of always biggest refund to receive adjustment from state. 

[CarissaM]

It would be best to follow the instructions here to contact us by phone, as this will allow us to screen share and view the return. We are unable to view the return here in this public forum @Cazif. 

[Cazif]

@CarrisaM

As i stated i have done this three times and and had 3 cases open now. I have try 3 computers  and multi different browsers. Call hotline again going give me different answer then other 3 ?