The previous responses did not work. I want to select DIY and TT only lets me choose Live. I hit See Other TT products but am not allowed to select anything.

[bhilton3791]

I tried to change Live to DIY prior to paying but was not allowed to. I have not used the Live function. I deleted my return and am trying to start over, but am not allowed to select DIY.

[JotikaT2]

Please see how do I remove TurboTax Live for directions to remove this service.  Please note, you will only be able to downgrade if you haven't paid yet.  If you are still having issues, you can also contact us.

[VolvoGirl]

Or if it doesn't let you clear and you haven't paid and filed you could just start a new account.  Online is only good for 1 return per account.  But you can use the same email address for 5 accounts.  

You can start another return in TurboTax Online by:

1. Logging out if you are in your account
2. Choose what TurboTax Online product you want to use for the second return
3. Create your account screen
4. Set up a new login for the second return
5. Start working on the new return