The app will not let me go back and add a missing form, I stead it puts me in a "everything's good please submit" loop. Every option it gives me to go back doesn't exist

[f674566313e8]

Your software is malfunctioning, I cannot fix a tax reject problem if the person who has written the guided directions has not used the app. There's isn't a "my info page" I cannot return to that section because TurboTax is more focused on getting me to resubmit the form without letting me make the correction.

[DoninGA]

What form do you need to enter?

[f674566313e8]

1095-a

[DoninGA]

To enter, edit or delete your Form 1095-A -

• Click on Federal Taxes (Personal using Home and Business)
• Click on Deductions and Credits
• Click on I'll choose what I work on (if shown)
• Scroll down to Medical
• On Affordable Care Act (Form 1095-A), click the start or update button

Or enter 1095-a in the Search box located in the upper right of the program screen. Click on Jump to 1095-a

[f674566313e8 · Accepted solution]

Are these directions for browser or app? Those directions DO NOT work on app. Please have someone in ux or it work on this.

[f674566313e8]

Can I have a real person look into this not just endless bots ? 

[DoninGA]

They are for both, online and desktop.  Where are you having a problem?

Specifically for the online edition, assuming you are accessing and signed onto the 2023 online tax return -

Click on Federal on the left side of the online program screen

Click on Deductions & Credits

(You may have to click on More Tax Breaks)

Scroll down to Medical 

On Affordable Care Act (Form 1095-A), click on Start or Revisit

[DoninGA]

There are no BOTS on this TurboTax user forum, everyone here is a real person.

No one on this forum can access your tax return.  If you do not want to use this forum then contact TurboTax support for assistance.

See this TurboTax support FAQ for contacting support - https://ttlc.intuit.com/turbotax-support/en-us/help-article/account-management/turbotax-phone-number...

Support can also be reached by messaging them on these pages https://www.facebook.com/turbotax/ and https://twitter.com/TeamTurboTax