Taxes Never Filed

[sataylor777]

I paid for my taxes to be filed in 2024. I have been informed Turbo Tax did not file my taxes only charged me. How can I get Turbo Tax to actually file the taxes I paid for them to file. 

[VolvoGirl]

Just paying the Turbo Tax fees does not file the return. The Online fees are to prepare the return whether you efile or print and mail or don’t file it.  Efiling is free and included.

You had to continue on through the File tab through the 3 steps and hit the big orange Transmit Returns Now button.

After you paid did you continue on to efile?  Maybe you didn't finish filing it or it Rejected.  When you log into your account you should also see the status and if it was Accepted or Rejected, Started, Printed, Ready to Mail, etc.  What does it say?

Then when you efile you get back 2 emails.  The first email only confirms the transmission.  The second email says if the IRS (or state) Accepte.d or Rejected your efile.  Check back through your emails if you have them.

For prior year returns you have to print and mail it now.  Access a prior year online return

https://ttlc.intuit.com/community/prior-year-return/help/how-do-i-access-my-prior-year-return/00/270...